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Refund Policy
Thank you for shopping with Trenzo. We value your trust and are committed to ensuring a smooth and satisfying experience with our products. Please take a moment to review our refund policy outlined below.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- ✓Your refund request must be submitted within 3 days of receiving the product.
- ✓The item must be unused, in original condition, and sealed with the blue poly strip on the magnetic area.
- ✕Products showing signs of use, tampered packaging, or missing the blue security seal will not be eligible.
- ✕Customer-caused accidental damage is not covered under our refund policy.
How to Request
To initiate a refund request, please reach out to our customer care team with your order number and a brief description of the issue via:
Processing Time: Our support team will assess your request. If approved, refunds will be processed back to your original payment method (bKash) within 3–5 working days.
Delayed Refunds
If your refund seems delayed, please follow these steps before contacting us:
Check Account
Check your bKash account for the refund transaction history.
Contact Provider
Contact bKash customer service to ensure the refund has been processed from their end.
Contact Trenzo
Still no refund? Reach out to us directly.
Non-Refundable Items
Unfortunately, we are unable to offer refunds for:
- Products with the blue seal removed from the magnetic strip.
- Items that have been accidentally damaged by the customer.
- Products whose original packaging has been destroyed.
Policy Updates
We reserve the right to update or revise this refund policy from time to time. Any changes will take effect immediately once posted on our website:
By making a purchase on Trenzo, you confirm your agreement with the terms of this policy.
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Trenzo
Trenzo is your trusted source for premium wallet card holders — elegant design, durable craftsmanship, and everyday confidence.
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